Auto Service Advisor – Elevate Customer Experience & Growth

Bill Talley Ford

Mechanicsville (VA)

On-site

USD 42,000 - 62,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with company match

FSA

Disability insurance

Life insurance

401(k) with company match

PTO

Paid holidays

Employee discounts

Job summary

Bill Talley Ford in Mechanicsville, VA seeks a customer-focused Service Advisor to greet customers, collect vehicle data, diagnose issues, and estimate labor and parts. You will monitor vehicle progress, inform customers of updates, and ensure accurate invoicing.

A long-term career with a growing dealer network is encouraged, with emphasis on integrity and willingness to learn new software. The role requires proven customer satisfaction, previous service-advisor experience, and a communicative,

Qualifications

Proven track record of exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager or service consultant.
Very energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Willingness to learn new programs.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance based on age, mileage and history of vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow-up time.
Monitor progress of each vehicle and update customers.
Explain all completed work and charges to customers.
Maintain company standards for ethical business practices and customer service.