Service Advisor: Growth & Family Auto Shop

Bill Talley Ford; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company match

FSA

Disability/life insurance

401(k) plan with company match

PTO

Paid holidays

Employee/family discounts

Uniform and logo attire

Ford D Plan pricing

Job summary

Bill Talley Ford in Richmond, VA is seeking a service advisor to join our family-owned team that has served the area for nearly 50 years. You will greet customers, collect vehicle data, report symptoms, and prepare cost estimates while maintaining our high standards of integrity and service.

The role emphasizes exceptional customer satisfaction, long-term career growth, and collaboration with a friendly team. We offer generous benefits and ongoing training in a supportive culture.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Skills

Customer service

Communication

Integrity

Tools

Computer skills

Job description

Bill Talley Ford in Richmond, VA is seeking a service advisor to join our family-owned team that has served the area for nearly 50 years. You will greet customers, collect vehicle data, report symptoms, and prepare cost estimates while maintaining our high standards of integrity and service.

The role emphasizes exceptional customer satisfaction, long-term career growth, and collaboration with a friendly team. We offer generous benefits and ongoing training in a supportive culture.