Premium Service Advisor: Elevate Customer Experience

Murgado Automotive Group; Richmond (VA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation with performance incentives

Comprehensive benefits package

Paid training and career development opportunities

Employee discounts on vehicles

Supportive team environment

Job summary

A leading automotive service company in Richmond, VA is seeking a customer-focused Service Advisor. You'll be the primary contact for customers, ensuring their satisfaction and coordinating with technicians for efficient service. Candidates should have strong communication skills, knowledge of vehicle systems, and a valid driver's license. This role offers a competitive salary based on performance and a comprehensive benefits package.

Qualifications

• Prior experience in automotive service or customer service preferred.
• Professional demeanor and a commitment to excellence.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as the primary point of contact for customers during the service process.
• Accurately document customer concerns and vehicle issues.
• Provide clear explanations of recommended services and repair timelines.

Skills

Strong interpersonal and communication skills

Ability to multitask

Customer service experience

Knowledge of vehicle systems

Job description

A leading automotive service company in Richmond, VA is seeking a customer-focused Service Advisor. You'll be the primary contact for customers, ensuring their satisfaction and coordinating with technicians for efficient service. Candidates should have strong communication skills, knowledge of vehicle systems, and a valid driver's license. This role offers a competitive salary based on performance and a comprehensive benefits package.