Fast-Track Auto Service Advisor – Growth & Customer Excellence

Bill-Talley-Ford; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with match

FSA

Disability insurance

Life insurance

401(k) plan

Paid time off

Paid holidays

Employee discounts

Ford pricing

Job summary

Bill Talley Ford in Richmond, VA is seeking a customer-focused Service Advisor to greet customers, collect vehicle information, and document symptoms for accurate maintenance estimates. You will communicate with customers about repairs, cost estimates, and follow-up timing, driving a high standard of service.

The role emphasizes integrity, energy, and a long-term commitment to growth within a premier Ford dealership, with emphasis on team collaboration and excellent customer relations.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle and update customers.
• Explain all completed work and charges to customers.
• Maintain ethical business practices and professional image.

Skills

Customer service

Service advisor experience

Energetic personality

Long-term career mindset

Integrity

Computer skills

Job description

Bill Talley Ford in Richmond, VA is seeking a customer-focused Service Advisor to greet customers, collect vehicle information, and document symptoms for accurate maintenance estimates. You will communicate with customers about repairs, cost estimates, and follow-up timing, driving a high standard of service.

The role emphasizes integrity, energy, and a long-term commitment to growth within a premier Ford dealership, with emphasis on team collaboration and excellent customer relations.