Auto Service Advisor: Elevate Customer Experience

Greenway Automotive

Sunland Park, El Paso (NM, TX)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Job summary

Greenway Automotive seeks an experienced Service Advisor for Sunland Park Dodge Chrysler Jeep. The role involves interpreting customer needs, coordinating service with technicians, and guiding repair decisions to balance quality and cost.

A strong focus on customer satisfaction and a drive for professional growth are essential. Qualifications include at least one year in a dealership setting, a valid driver’s license, and a commitment to integrity.

Qualifications

One year dealership Service Advisor experience preferred.
Proven record of achieving exceptional customer satisfaction.
Must have a valid driver's license and be in good standing.
Desire for a long term career with a growing organization.
Reynolds and Reynolds experience preferred.

Responsibilities

Greets and consults with customers to interpret their needs and arrange for appropriate service.
Serves as the primary point of contact for all automotive service and repair matters.
Consult with mechanics about necessary repairs and possible alternatives to expensive work.
Sells additional needed services.
Sets and manages the expectations for service delivery for both the customers and mechanics.
Continuously updates customers on repair needs and completion times.
Verify that the final invoice reconciles with the work performed on the repair order.
Performs other duties as assigned.