Auto Service Advisor: Elevate Customer Care & Efficiency

Joe Bullard Automotive Group; Mobile (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

Joe Bullard Automotive Group in Mobile, AL seeks a Service Advisor to be the primary contact for customers in our service department. You will explain services, build trust, and coordinate with technicians to ensure timely, accurate repairs.

You will manage appointments, maintain records, and follow up to ensure satisfaction, helping to grow repeat business through clear communication and professional service.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably automotive.
• Basic understanding of automotive systems.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Responsibilities

• Greet customers promptly and professionally, assessing their vehicle service needs and concerns.
• Provide clear and detailed explanations of recommended services, repairs, and associated costs.
• Schedule service appointments and coordinate with technicians to ensure timely completion of work.
• Maintain accurate records of customer interactions, service orders, and vehicle histories.
• Follow up with customers post-service to confirm satisfaction and address any additional needs or questions.

Skills

Customer service

Communication

Automotive knowledge

CRM tools

Problem solving

Education

High school diploma or equivalent

Tools

Service management software

CRM software

Computer systems

Job description

Joe Bullard Automotive Group in Mobile, AL seeks a Service Advisor to be the primary contact for customers in our service department. You will explain services, build trust, and coordinate with technicians to ensure timely, accurate repairs.

You will manage appointments, maintain records, and follow up to ensure satisfaction, helping to grow repeat business through clear communication and professional service.