Customer-Focused Auto Service Advisor

Max Motors Dealerships; Alabama; Sur place; USD 42 000 - 68 000; Plein temps

Résumé du poste

Max Motors Dealerships in Alabama is seeking a motivated, customer-focused Service Advisor to be the pivotal contact for our service customers. You will assess needs, recommend appropriate services, and coordinate appointments to keep the workflow smooth and efficient.

You will handle billing inquiries, communicate status updates clearly, and build lasting customer relationships through outstanding service.

Qualifications

• Experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive systems and services.
• Proficient with scheduling and billing computer systems.

Responsabilités

• Act as the primary point of contact for customers seeking vehicle services.
• Assess customer needs and provide accurate service recommendations.
• Coordinate service appointments and manage the workflow of the service department.
• Maintain clear communication with customers regarding service status and updates.
• Handle transactions and assist customers with billing inquiries.
• Ensure customer satisfaction and build lasting relationships through excellent service.

Connaissances

Customer service

Communication

Multitasking

Automotive knowledge

Billing

Outils

Scheduling software

Billing software

Description du poste

Max Motors Dealerships in Alabama is seeking a motivated, customer-focused Service Advisor to be the pivotal contact for our service customers. You will assess needs, recommend appropriate services, and coordinate appointments to keep the workflow smooth and efficient.

You will handle billing inquiries, communicate status updates clearly, and build lasting customer relationships through outstanding service.