Auto Service Advisor - Drive Customer Excellence

Hendrickcars; Merriam (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Hendrick Toyota Merriam is seeking a Service Advisor to sell, identify, and document service, maintenance, and repairs for customers. You will schedule service visits and coordinate with technicians to ensure timely work.

Candidates should have automotive or customer service experience, a valid drivers license, and strong communication skills. The role requires flexibility for evenings, weekends, and holidays in a busy dealership environment.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards and maintains an organized work area.

Skills

Automotive

Customer service

Interpersonal skills

Communication

Education

GED

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Toyota Merriam is seeking a Service Advisor to sell, identify, and document service, maintenance, and repairs for customers. You will schedule service visits and coordinate with technicians to ensure timely work.

Candidates should have automotive or customer service experience, a valid drivers license, and strong communication skills. The role requires flexibility for evenings, weekends, and holidays in a busy dealership environment.