Automotive Service Consultant

hendrick; Merriam (KS); On-site; USD 42,000 - 68,000; Full time

Job summary

Hendrick in Merriam, KS is seeking a Service Advisor to communicate with customers and technicians, identify maintenance needs, and schedule service work. You will advise on recommended services, prepare clear estimates, and present options for additional repairs.

Strong customer service and organizational skills are essential. The role requires knowledge of vehicle mechanics, efficient use of the dealership system, and adherence to safety and CSI standards.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system

Skills

Automotive knowledge

Customer service

Interpersonal skills

Communication

Organization

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick in Merriam, KS is seeking a Service Advisor to communicate with customers and technicians, identify maintenance needs, and schedule service work. You will advise on recommended services, prepare clear estimates, and present options for additional repairs.

Strong customer service and organizational skills are essential. The role requires knowledge of vehicle mechanics, efficient use of the dealership system, and adherence to safety and CSI standards.