Automotive Service Advisor | Customer Care & Repair

Hendrick Automotive Group; Durham (CA); Sur place; USD 32 000 - 60 000; Plein temps

Résumé du poste

Hendrick Automotive Group seeks an Automotive Service Advisor to identify, document, and schedule maintenance and repairs for customers at Mercedes-Benz of Durham in Durham, NC.

The role requires strong customer service, basic automotive knowledge, and the ability to explain estimates clearly. Training and safety compliance are essential, with regular attendance and shifts including evenings/weekends.

Qualifications

• Experience in automotive service environment preferred.
• Excellent interpersonal, customer service, and organizational skills.
• Ability to read and interpret estimates and service documentation.

Responsabilités

• Identify required maintenance with customer and technician.
• Advise customers on necessary and recommended services.
• Suggest additional services and repairs to customers.
• Compute costs of parts and labor to restore vehicle condition.
• Enter itemized estimates and explain to customer.

Connaissances

Customer service

Interpersonal skills

Organizational skills

MS Office

Dealership systems

Formation

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Accounting

Automotive

Business

Human Resources

Information Technology

Outils

Dealership Management System

Microsoft Office

Description du poste

Hendrick Automotive Group seeks an Automotive Service Advisor to identify, document, and schedule maintenance and repairs for customers at Mercedes-Benz of Durham in Durham, NC.

The role requires strong customer service, basic automotive knowledge, and the ability to explain estimates clearly. Training and safety compliance are essential, with regular attendance and shifts including evenings/weekends.