Auto Service Advisor: Customer-Focused & Tech-Savvy

Renn Kirby Kia; Gettysburg (Adams County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

401K with employer match

Employee discounts on vehicle service

Job summary

A local automotive dealership is seeking a Service Advisor in Gettysburg to enhance customer satisfaction with stellar service. If you possess a strong automotive background and exceptional interpersonal skills, you'll coordinate service appointments, manage customer expectations, and ensure vehicle needs are met. Qualifications include a high school diploma, computer proficiency, and a valid driver’s license. Enjoy benefits like medical, dental, 401K with matching, and employee discounts on services.

Qualifications

• Must have a valid, state-issued driver’s license and clean driving record.
• Previous experience working as a service technician or in a service department is a plus.
• Strong organizational, communication, and interpersonal skills are necessary.

Responsibilities

• Review and verify vehicle warranty protections and service contract coverage.
• Leverage automotive technology and product knowledge to address customer needs.
• Schedule appointments for service technicians.
• Resolve customer complaints and make follow-up calls.
• Coordinate efforts with auto service porters and customers for vehicle pick-up.
• Manage all automotive paperwork including repair orders and invoices.

Skills

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

General computer skills

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Job description

A local automotive dealership is seeking a Service Advisor in Gettysburg to enhance customer satisfaction with stellar service. If you possess a strong automotive background and exceptional interpersonal skills, you'll coordinate service appointments, manage customer expectations, and ensure vehicle needs are met. Qualifications include a high school diploma, computer proficiency, and a valid driver’s license. Enjoy benefits like medical, dental, 401K with matching, and employee discounts on services.