Automotive Service Advisor

Renn Kirby Kia; Gettysburg (Adams County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Paid time off

401K with employer match

Employee discounts on vehicle service

Job summary

A local automotive dealership is seeking a Service Advisor in Gettysburg to enhance customer satisfaction with stellar service. If you possess a strong automotive background and exceptional interpersonal skills, you'll coordinate service appointments, manage customer expectations, and ensure vehicle needs are met. Qualifications include a high school diploma, computer proficiency, and a valid driver’s license. Enjoy benefits like medical, dental, 401K with matching, and employee discounts on services.

Qualifications

• Must have a valid, state-issued driver’s license and clean driving record.
• Previous experience working as a service technician or in a service department is a plus.
• Strong organizational, communication, and interpersonal skills are necessary.

Responsibilities

• Review and verify vehicle warranty protections and service contract coverage.
• Leverage automotive technology and product knowledge to address customer needs.
• Schedule appointments for service technicians.
• Resolve customer complaints and make follow-up calls.
• Coordinate efforts with auto service porters and customers for vehicle pick-up.
• Manage all automotive paperwork including repair orders and invoices.

Skills

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

General computer skills

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Job description

Service Advisor Job Summary

If you’re a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! Renn Kirby Gettysburg seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs.

Service Advisor Responsibilities

• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Schedule appointments for service technicians
• Resolve customer complaints and make follow‑up calls to facilitate a positive service center experience
• Lead vehicle pick‑up efforts by coordinating efforts with auto service porters and customers
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records

Service Advisor Qualifications

• Have a high school diploma or GED equivalent
• Exemplary Microsoft Office program and general computer skills are mandatory
• Previous experience working as a service technician or in a service department a plus
• A valid, state‑issued driver’s license and clean driving record is required
• Must have strong organizational, communications, and interpersonal skills

Benefits

• Medical, Vision, Dental, and employer paid Life Insurance
• Paid time off and paid holidays
• 401K with employer match
• Employee discounts on vehicle service, parts, and purchases

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.