Automotive Customer Experience Specialist

Renn Kirby Kia; Gettysburg (Adams County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Employee discounts

Opportunities for career growth

Job summary

An automotive dealership in Gettysburg, Pennsylvania is seeking a Customer Service Representative to provide exceptional service to customers. The ideal candidate should have prior customer service experience, strong communication skills, and be knowledgeable about the automotive industry. Responsibilities include managing inquiries, resolving complaints, and maintaining customer records. This role offers competitive compensation and benefits including health insurance and career growth opportunities.

Qualifications

• Prior experience in customer service or a related field preferred.
• Knowledge of automotive industry and vehicles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Manage and respond to customer inquiries in a timely manner.
• Assist customers with vehicle-related questions and requests.
• Provide accurate information about products and services.
• Resolve customer complaints with empathy and efficiency.
• Maintain customer records accurately.

Skills

Customer service experience

Communication skills

Problem-solving ability

Multitasking

Tools

Computer skills

Job description

An automotive dealership in Gettysburg, Pennsylvania is seeking a Customer Service Representative to provide exceptional service to customers. The ideal candidate should have prior customer service experience, strong communication skills, and be knowledgeable about the automotive industry. Responsibilities include managing inquiries, resolving complaints, and maintaining customer records. This role offers competitive compensation and benefits including health insurance and career growth opportunities.