Auto Service Advisor - Great Pay, Benefits & Growth

Main Street Auto; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Indianapolis, IN is seeking a Service Advisor to be the primary liaison for customers, schedule and coordinate service, and ensure accurate estimates and repair orders. You will guide customers through maintenance choices and keep records up to date.

The role emphasizes clear communication, organization, and teamwork with technicians to deliver a positive customer experience and drive service department success.

Qualifications

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Proficient computer skills

Education

High school diploma

Tools

Automotive software

Job description

Main Street Auto in Indianapolis, IN is seeking a Service Advisor to be the primary liaison for customers, schedule and coordinate service, and ensure accurate estimates and repair orders. You will guide customers through maintenance choices and keep records up to date.

The role emphasizes clear communication, organization, and teamwork with technicians to deliver a positive customer experience and drive service department success.