Auto Service Advisor - Customer Experience & Growth

Krause Toyota South Atlanta; Morrow (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we促ot

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our busy service department in Morrow, GA. This role centers on delivering an exceptional customer experience while coordinating service workflows and communications with technicians.

You will help customers understand repairs, timelines, and maintenance needs, while contributing to a team-oriented, growth-minded culture and career progression opportunities within the organization.

Qualifications

• Experience in automotive service advising or dealership preferred.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong customer-service orientation and relationship-building abilities.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Serve as the main point of contact throughout the repair process.
• Provide repair recommendations, timelines, and updates clearly and accurately.
• Coordinate with technicians and parts to support service delivery.
• Assist with warranty administration and service department processes.

Skills

Strong communication

Customer service

Organized

Multitasking

Leadership

Professional appearance

Independent work

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our busy service department in Morrow, GA. This role centers on delivering an exceptional customer experience while coordinating service workflows and communications with technicians.

You will help customers understand repairs, timelines, and maintenance needs, while contributing to a team-oriented, growth-minded culture and career progression opportunities within the organization.