Service Advisor - Automotive

Crown Cars; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

Short- and long-term disability

Life insurance

Flexible spending accounts

401K w/ company match

Stability of an established company

Opportunities for growth and community

Safe and environmentally conscious

Job summary

Crown Volvo Cars in Florida is seeking an experienced Service Advisor to interact daily with customers, technicians, managers, and parts staff. The role emphasizes friendly, outgoing customer service and meeting service-sales and CSI objectives.

Ideal candidates have 1–3 years of experience as a service advisor, basic automotive knowledge, and strong computer skills. Weekend work may be required in a busy dealership environment, with opportunities for growth within Crown Automotive Group.

Qualifications

• MINIMUM One Year of Experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer.
• Operate both standard and automatic vehicles.
• Provide non-technical explanation of technical repairs to customers.
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs.
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time.
• Friendly and outgoing manner.
• Demonstrated customer service skills.
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments - obtain customer and vehicle data prior to arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer).
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimate for labor/parts.
• Maximize product knowledge.
• Explain completed work to customer.
• Implement and maintain quality control process.
• Other duties as part of description and as per company/department needs.

Skills

Customer service

Communication

Sales aptitude

Problem solving

Job description

Crown Volvo Cars has an opportunity for an experienced Service Advisor!

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

If you think you have what it takes - including ONE to THREE years of experience in this position.

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio.

We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

If you believe there is a 'Better Way to Work' and would like to be a part of our world class team.

Our Benefits:

• Medical, dental and vision insurance


• Paid Time Off (PTO)


• Short- and long-term disability coverage


• Life insurance


• Flexible spending accounts


• 401K w/ company match


• The stability of an established company


• Opportunity for growth and advancement


• Opportunities to serve your community


• A safe and environmentally conscious work environment

Position Responsibilities:

• Meet predetermined service sales objectives


• Meet predetermined customer satisfaction score objectives (CSI)


• Schedule service appointments - obtain customer and vehicle data prior to arrival


• Greet customers in a timely, friendly manner and obtain vehicle information


• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)


• May test drive vehicles


• Recommend additional necessary service


• Provide complete and accurate written cost estimate for labor/parts


• Maximize product knowledge


• Explain completed work to customer


• Implement and maintain quality control process


• Other duties as part of description and as per company/department needs

Requirements/Qualifications:

• MINIMUM One Year of Experience as an automotive service advisor


• Basic knowledge of automotive repairs


• Proficient on the computer


• Operate both standard and automatic vehicles


• Provide non-technical explanation of technical repairs to customers


• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs


• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time


• Friendly and outgoing manner


• Demonstrated customer service skills


• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
  
  
  • May regularly involve weekend days.
  
  


• Strong attention to detail


• Successful applicants must:
  
  
  • Be able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
  
  
  • Hold a current, valid driver license and have a clean driving record, min. three years
  
  
  • Be able to verify their eligibility to work in the USA
  
  

Build a rewarding new career with Crown Automotive Group!

Thank you for your interest in working at Crown!

EOE/DFWP

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace