Automotive Service Advisor

Dial Auto Group; Chicago (IL); On-site; USD 38,000 - 65,000; Full time

Job summary

Dial Auto Group in Chicago, IL is seeking a full-time Automotive Service Advisor to be the primary contact between customers and the service department. You will greet guests, listen to concerns, and document vehicle issues accurately, while preparing maintenance estimates and explaining repairs.

The role requires coordinating with technicians and keeping customers updated on timelines.

Qualifications

• Strong customer service and satisfaction focus for long-term relationships.
• Knowledge of vehicle maintenance and automotive repair to communicate service needs.
• Clear verbal and written communication with active listening.
• Basic computer skills including scheduling and email usage.

Responsibilities

• Greet guests and act as primary contact between customers and service department.
• Document vehicle issues accurately and prepare service estimates.
• Explain recommended maintenance and repairs to customers.
• Coordinate with technicians and update customers on repair status and timelines.
• Schedule service appointments and manage repair orders.
• Assist with warranty and insurance-related service questions and promote preventive maintenance.

Skills

Customer Service

Effective Communication

Attention to Detail

Time Management

Basic Computer Proficiency

Education

High School Diploma or Equivalent

Automotive Training

Tools

DMS

Scheduling Software

Email

Job description

Company Description

Dial Auto Group is a family-owned automotive dealer group serving Chicago and nearby communities. The group operates multiple dealerships offering new and preowned vehicle sales, expert automotive service, genuine OEM parts, warranties, and trade-ins. Team members focus on transparent pricing, strong trade-in values, and uilding long-term customer relationships. With decades of experience in sales, service, and parts, Dial Auto Group emphasizes consistent, customer-first experiences at every location. Applicants can expect to join a collaborative environment that values integrity, professionalism, and community involvement.

ole Description

This full-time Automotive Service Advisor role is an on-site position located in Chicago, IL. The Service Advisor will serve as the primary point of contact between customers and the service department, greeting guests, listening to concerns, and documenting vehicle issues accurately. Daily responsibilities include preparing service estimates, explaining recommended maintenance and repairs, coordinating with technicians, and updating customers on repair status and timelines. The role involves scheduling service appointments, managing repair orders, reviewing invoices, and ensuring that work is completed to meet customer expectations and dealership standards. The Service Advisor will also handle warranty and insurance-related service questions, promote preventive maintenance, and support a positive, efficient, and safe service environment.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on building trust and long-term relationships.
• Candidates should possess knowledge of Vehicle Maintenance and Automotive Repair to communicate service needs clearly and accurately.
• Candidates should possess effective Communication skills, including clear verbal and written abilities and active listening.
• Relevant skills such as attention to detail, time management, and basic computer proficiency (DMS, scheduling, email) are beneficial.
• Previous experience in an automotive service advisor, service writer, or related dealership role is preferred.
• High school diploma or equivalent is required; additional automotive or customer service training is a plus.
• Ability to work on-site in Chicago, IL, including weekends or extended hours as needed, and to stand and move around the service drive throughout the day