Auto Service Advisor: Customer-First Experience

AutomotoSocial; Anaheim (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

AutomotoSocial is seeking an Automotive Service Advisor to greet customers professionally, assess service needs, and provide accurate estimates for parts and services. You will promote appropriate services, monitor progress, and communicate any changes to customers with clear, courteous explanations.

Responsibilities include confirming appointments, handling warranty repairs per manufacturer guidelines, and ensuring quality outcomes for every vehicle delivered back to customers.

Qualifications

• Customer-focused service approach.
• Clear and professional communication.
• Strong knowledge of automotive services and parts.

Responsibilities

• Greet service customers promptly in a professional manner.
• Explain service needs and provide cost/time estimates with authorization.
• Monitor service progress and inform customers of changes or delays.
• Coordinate warranty repairs in line with manufacturer guidelines.
• Confirm appointments and follow up after service completion.

Skills

Customer Service

Communication

Product Knowledge

Job description

AutomotoSocial is seeking an Automotive Service Advisor to greet customers professionally, assess service needs, and provide accurate estimates for parts and services. You will promote appropriate services, monitor progress, and communicate any changes to customers with clear, courteous explanations.

Responsibilities include confirming appointments, handling warranty repairs per manufacturer guidelines, and ensuring quality outcomes for every vehicle delivered back to customers.