Auto Service Advisor — Customer Experience Leader

Zohorecruit; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Zohorecruit is seeking an Assistant Service Manager in Birmingham to greet customers, understand repair needs, and ensure a smooth service experience. You will coordinate with technicians, provide cost estimates, and help drive customer satisfaction.

The role emphasizes friendly, effective communication, accurate pricing, and thoughtful upselling of services while maintaining dealership policies and CSI targets.

Qualifications

• Experience in customer service preferred.
• Willingness to learn dealership procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• UpsellRecommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Upselling

Estimate costs

Team coordination

Job description

Zohorecruit is seeking an Assistant Service Manager in Birmingham to greet customers, understand repair needs, and ensure a smooth service experience. You will coordinate with technicians, provide cost estimates, and help drive customer satisfaction.

The role emphasizes friendly, effective communication, accurate pricing, and thoughtful upselling of services while maintaining dealership policies and CSI targets.