Automotive Service Advisor

Zohorecruit; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Zohorecruit is seeking an Assistant Service Manager in Birmingham to greet customers, understand repair needs, and ensure a smooth service experience. You will coordinate with technicians, provide cost estimates, and help drive customer satisfaction.

The role emphasizes friendly, effective communication, accurate pricing, and thoughtful upselling of services while maintaining dealership policies and CSI targets.

Qualifications

• Experience in customer service preferred.
• Willingness to learn dealership procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• UpsellRecommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Upselling

Estimate costs

Team coordination

Job description

Birmingham, United States | Posted on 09/24/2026

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than an Assistant Service Manager; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
• Listen to eachcustomer and clearly articulate repair needs totechs
• Upsellrecommended/additional services using low-pressure,high-integrity methods
• Provideaccurate estimates of repair/maintenancecosts
• Adherence todealership policy on customer vehicle care andoperation
• Follow up oneach repair and keep customers informed ofprogress
• Sell andmanage extended warranties
• Inspect repairquality and ensure that all work is complete
• Notifycustomers when vehicles are ready for pickup
• Review andexplain repairs and associated costs withcustomers
• Handle minorcustomer concerns and complaints
• Keep ServiceManager informed of all problems and potentialproblems
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experiencepreferred but not required
• Compensationis based on experience.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.