Automotive Service Concierge & Customer Liaison

Zohorecruit; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Zohorecruit in Asheville, NC is seeking an Assistant Service Manager with a natural knack for pleasing people. You will greet customers, schedule appointments, and act as a liaison between customers and service technicians to ensure needs are met.

Experience preferred but not required; compensation based on experience. This role centers on delivering outstanding customer service, accurate cost estimates, and smooth communication throughout repair journeys.

Qualifications

• Experience preferred but not required.
• Compensation based on experience.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Upsell recommended services using high-integrity, low-pressure methods.
• Provide accurate estimates of repair and maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.

Skills

Customer service

Scheduling

Communication

Job description

Zohorecruit in Asheville, NC is seeking an Assistant Service Manager with a natural knack for pleasing people. You will greet customers, schedule appointments, and act as a liaison between customers and service technicians to ensure needs are met.

Experience preferred but not required; compensation based on experience. This role centers on delivering outstanding customer service, accurate cost estimates, and smooth communication throughout repair journeys.