Service Operations Leader

ZT Automotive Group; Florence, Northern (AL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

ZT Automotive Group in Florence, AL seeks a Service Manager to lead the service department, optimize workflows, and uphold dealer and manufacturer standards.

You will supervise technicians and advisors, develop service processes, manage budgets, schedule work, and ensure a safe, compliant, customer-focused operation.

This role emphasizes continuous improvement, reporting on performance, and leveraging data to boost efficiency and customer satisfaction.

Qualifications

• Experience in automotive service management preferred.
• Strong leadership and communication skills.
• Ability to implement processes and improve efficiency.

Responsibilities

• Oversee daily service department operations and workflow.
• Develop and implement service processes to improve efficiency and customer satisfaction.
• Ensure compliance with dealer policies, manufacturer requirements, and industry regulations.
• Recruit, train, and supervise service technicians and advisors.
• Manage service department budget and cost control.
• Coordinate and manage service schedules to optimize productivity.
• Maintain a safe and clean working environment and enforce safety procedures.
• Prepare and present regular performance reports and action plans.

Job description

ZT Automotive Group in Florence, AL seeks a Service Manager to lead the service department, optimize workflows, and uphold dealer and manufacturer standards.

You will supervise technicians and advisors, develop service processes, manage budgets, schedule work, and ensure a safe, compliant, customer-focused operation.

This role emphasizes continuous improvement, reporting on performance, and leveraging data to boost efficiency and customer satisfaction.