Auto Service Advisor - Customer Experience Lead

Southport-Truck-Group; Tampa (FL); On-site; USD 50,000 - 95,000; Full time

Job summary

Southport-Truck-Group in Tampa, FL is seeking a Service Advisor who delivers a professional, customer-focused experience from vehicle write-up through repair completion. You will be the main contact for customers, document concerns, and communicate with the service team to keep repairs moving.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while providing clear repair estimates and timely updates.

Qualifications

• High School Diploma or equivalency.
• High school diploma or equivalent required.
• Previous customer service, automotive, or commercial truck service experience
• Excellent verbal and written communication skills
• Strong customer service and problem-solving skills
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to accurate documentation
• Ability to work effectively with customers, technicians, Parts personnel, and other departments
• Computer literate with the willingness to learn software programs utilized by the Company

Responsibilities

• Serve as the primary point of contact for customers throughout the service and repair process.
• Open repair orders and accurately document customer concerns, requested services, and vehicle information.
• Review inspection findings and repair recommendations with customers and provide estimates for labor and parts.
• Obtain customer authorization before repairs or additional work are performed.
• Provide timely updates regarding repair status, changes in scope, costs, and anticipated completion.
• Coordinate with technicians, Parts personnel, and Service leadership to support timely and efficient repairs.
• Monitor open repair orders and ensure required documentation and customer authorizations are complete and accurate.
• Explain completed repairs and associated charges to customers and address questions or concerns professionally.
• Maintain accurate customer and vehicle information within dealership systems.
• Perform other duties and responsibilities as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Problem-solving

Education

High School Diploma or GED

Job description

Southport-Truck-Group in Tampa, FL is seeking a Service Advisor who delivers a professional, customer-focused experience from vehicle write-up through repair completion. You will be the main contact for customers, document concerns, and communicate with the service team to keep repairs moving.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while providing clear repair estimates and timely updates.