Auto Service Advisor: Growth & Customer Delight

Rountreemooreford; Tampa (FL); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Land Rover Tampa, part of the Morgan Auto Group in Florida, is seeking a qualified Service Advisor to join the team. We offer a team environment, great benefits and ongoing training and support, with growth opportunities within the company.

As a Service Advisor you will greet customers, identify service needs, estimate costs and timelines, communicate progress, coordinate repairs, obtain approvals, and strive for first-time fixes and high CSI ratings.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.
• EOE/DFWP

Job description

Land Rover Tampa, part of the Morgan Auto Group in Florida, is seeking a qualified Service Advisor to join the team. We offer a team environment, great benefits and ongoing training and support, with growth opportunities within the company.

As a Service Advisor you will greet customers, identify service needs, estimate costs and timelines, communicate progress, coordinate repairs, obtain approvals, and strive for first-time fixes and high CSI ratings.