Automotive Service Advisor — Lead Customer Experience

Toyota of North Miami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Privately-owned

Incredible location

Gym for employees

Best in class benefits package

Paid Holidays

Job summary

Toyota of North Miami is seeking an automotive Service Advisor to join our leadership team in South Florida. You will meet with customers to identify repair and service needs, build lasting relationships, and uphold our high standards of ethical business practices and customer service.

The role emphasizes supervising technician workflows, tracking progress, and driving profitability through retail promotions while ensuring quality control and a strong customer experience at our state-of-the-art

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Willing to submit to a background check & drug screen.

Responsibilities

• Meet with customers and determine their repair/service needs.
• Increase customer satisfaction by building relationships.
• Maintain standards for ethical business practices and professional image.
• Monitor progress of each vehicle and update customers frequently.
• Increase profitability by maximizing sales and promotions.
• Oversee technician workflow, parts ordering, and job times.
• Participate in quality control and SOP development.

Skills

Customer service

Communication

Time management

Multi-tasking

Education

High School Diploma or equivalent

Accredited service advisor training

Job description

Toyota of North Miami is seeking an automotive Service Advisor to join our leadership team in South Florida. You will meet with customers to identify repair and service needs, build lasting relationships, and uphold our high standards of ethical business practices and customer service.

The role emphasizes supervising technician workflows, tracking progress, and driving profitability through retail promotions while ensuring quality control and a strong customer experience at our state-of-the-art