Auto Service Advisor - Customer Experience Lead

Socket.dev; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Main Street Auto is seeking a Service Advisor to be the primary customer contact for vehicle maintenance and repairs. You will greet customers, document needs, and coordinate service with the tech team to ensure timely, accurate work.

You will prepare estimates, explain costs clearly, obtain approval, and maintain detailed repair orders. A focus on customer satisfaction and professional service is essential.

Qualifications

• High school diploma or equivalent; automotive education or certification is a plus.
• Proven experience as a Service Advisor in automotive industry or related field.
• Excellent communication and interpersonal skills; ability to build rapport.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with commitment to exceptional service.

Responsibilities

• Greet customers, create a warm, professional atmosphere, and be the primary contact for customers.
• Schedule and coordinate service appointments with technicians.
• Prepare and explain cost estimates for parts, labor, and services; obtain customer approval.
• Create and manage repair orders; maintain accurate service records.
• Follow up to ensure customer satisfaction and promptly address issues.

Skills

Customer service

Communication

Time management

Technical knowledge

Computer skills

Education

High school diploma or equivalent

Automotive education or certification (a plus)

Tools

Automotive software

Job description

Main Street Auto is seeking a Service Advisor to be the primary customer contact for vehicle maintenance and repairs. You will greet customers, document needs, and coordinate service with the tech team to ensure timely, accurate work.

You will prepare estimates, explain costs clearly, obtain approval, and maintain detailed repair orders. A focus on customer satisfaction and professional service is essential.