Auto Service Advisor & Customer Experience Lead

Palmen Auto Group; Kenosha (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401K program with company match

Job summary

Palmen Auto Group in Wisconsin is seeking a Service Advisor to oversee our service department and ensure customers receive prompt, courteous, and effective service. This role also manages the service staff, time inventory, and policy compliance to uphold our standards.

We offer competitive pay, bonuses, and a comprehensive benefits package including health, dental, vision, and a 401K with company match. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• Experience as a Service Advisor strongly preferred.
• Valid driver's license with a clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee service orders and flow of Service Drive Lanes.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer have the best experience possible.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repair.

Skills

Customer service

Time management

Leadership

Tools

CDK/ADP

Job description

Palmen Auto Group in Wisconsin is seeking a Service Advisor to oversee our service department and ensure customers receive prompt, courteous, and effective service. This role also manages the service staff, time inventory, and policy compliance to uphold our standards.

We offer competitive pay, bonuses, and a comprehensive benefits package including health, dental, vision, and a 401K with company match. Equal opportunity employer committed to diversity and inclusion.