Auto Service Advisor: Customer Excellence

CLS Keating LLC; Buda (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

City Limits Subaru is seeking an experienced Service Advisor to join the team. The Service Advisor is the primary contact between the service department and the main drive customers, aiming to deliver outstanding customer service while maximizing maintenance and repair sales.

The role requires proven dealership service experience, a valid driver’s license, a clean driving record, and a high school diploma or GED.

Qualifications

• 2 years prior service advisor experience in a dealership environment required.
• High school diploma or GED
• 4 years clear driving record- No previous DUI history or moving violations
• Valid driver’s license
• No criminal background history

Responsibilities

• Conduct a complete vehicle walk around.
• Discuss multi point inspection and technician video inspection results to customer.
• Recommend needed maintenance services and repairs.
• Conduct a detailed active delivery of each vehicle.
• Provide outstanding customer service in accordance with dealership policies.
• Ensure proper documentation of all warranty and service contract work.
• Maintain a current knowledge of your manufacturer’s vehicle maintenance requirements, operations, warranties and campaigns, and technical service bulletins.
• Maintain current knowledge of state and local laws and regulations related to automotive service and repairs, including lemon laws.
• Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
• Work in a Team environment with a positive mindset.

Skills

Customer service

Communication

Vehicle knowledge

Teamwork

Education

High school diploma or GED

Job description

City Limits Subaru is seeking an experienced Service Advisor to join the team. The Service Advisor is the primary contact between the service department and the main drive customers, aiming to deliver outstanding customer service while maximizing maintenance and repair sales.

The role requires proven dealership service experience, a valid driver’s license, a clean driving record, and a high school diploma or GED.