Service Advisor

CLS Keating LLC; Buda (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

City Limits Subaru is seeking an experienced Service Advisor to join the team. The Service Advisor is the primary contact between the service department and the main drive customers, aiming to deliver outstanding customer service while maximizing maintenance and repair sales.

The role requires proven dealership service experience, a valid driver’s license, a clean driving record, and a high school diploma or GED.

Qualifications

• 2 years prior service advisor experience in a dealership environment required.
• High school diploma or GED
• 4 years clear driving record- No previous DUI history or moving violations
• Valid driver’s license
• No criminal background history

Responsibilities

• Conduct a complete vehicle walk around.
• Discuss multi point inspection and technician video inspection results to customer.
• Recommend needed maintenance services and repairs.
• Conduct a detailed active delivery of each vehicle.
• Provide outstanding customer service in accordance with dealership policies.
• Ensure proper documentation of all warranty and service contract work.
• Maintain a current knowledge of your manufacturer’s vehicle maintenance requirements, operations, warranties and campaigns, and technical service bulletins.
• Maintain current knowledge of state and local laws and regulations related to automotive service and repairs, including lemon laws.
• Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
• Work in a Team environment with a positive mindset.

Skills

Customer service

Communication

Vehicle knowledge

Teamwork

Education

High school diploma or GED

Job description

Description

City Limits Subaru is looking for an experienced Service Advisor to join the team.

Summary

The Service Advisor is the primary contact between the service department and the main drive customers. Primary goals are to provide outstanding customer service while maximizing the sales of needed maintenance and repairs.

Duties and responsibilities

• Conduct a complete vehicle walk around
• Discuss multi point inspection and technician video inspection results to customer.
• Recommend needed maintenance services and repairs.
• Conduct a detailed active delivery of each vehicle.
• Provide outstanding customer service in accordance with dealership policies.
• Ensure proper documentation of all warranty and service contract work.
• Maintain a current knowledge of your manufacturer’s vehicle maintenance requirements, operations, warranties and campaigns, and technical service bulletins.
• Maintain current knowledge of state and local laws and regulations related to automotive service and repairs, including lemon laws.
• Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
• Work in a Team environment with a positive mindset.

Requirements

Qualifications

• 2 years prior service advisor experience in a dealership environment required
• High school diploma or GED
• 4 years clear driving record- No previous DUI history or moving violations
• Valid driver’s license
• No criminal background history

Competencies

• Detail oriented with high level customer service focus
• Good interpersonal and communication skills
• Advanced technical knowledge of vehicles
• Ethical Conduct
• Professional: clean & neat appearance
• Exceptional organizational skills and ability to multitask

Work Environment

This job operates in various types of vehicles and business environments that may include loud noises, odors or weather conditions. Driving is mostly during the day but could be required to drive in low light conditions. Mostly works with customers while standing or sitting in Service Drive in various temperatures.

Physical Demands

Safely drive a variety of vehicles in inclement weather or road conditions according to established motor vehicle rules and laws. May sit, walk or stand for long periods of time in all weather and temperature conditions. Repetitive use of arms and legs and moving the whole body such as standing, climbing, lifting, balancing, walking, stooping, reaching, pushing, grasping, hearing, seeing and talking.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are typically rotated Monday through Friday, 7:00 a.m. to 6:30 p.m. and Saturday 7am to 5pm. Evening, Holiday and weekend work may be required as job duties demand.

Valid driver's license is required, and all applicants must be willing to submit to a drug screen and background check prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.