Auto Service Advisor — Customer-Driven & Sales-Savvy

Hawk Chrysler, Dodge, Jeep; Joliet, Northern (IL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision

Life insurance paid by employer

401k Retirement plan & Employer match

Paid Vacation

Paid Personal Days

Paid Holidays

Employee Assistance Program (Family)

Job summary

Hawk Chevy Cadillac is seeking a Service Advisor in Joliet, IL to act as the main liaison for customers and service technicians. You will interpret customer needs, drive service sales, and manage expectations for repair timelines in a high-volume dealership environment.

Ideal candidates bring 2+ years of dealership Service Advisor experience, strong customer service and sales capabilities, and proficiency with CDK. Excellent follow-up, energy, and organization are essential to succeed.

Qualifications

• 2+ years of dealership Service Advisor experience.
• Exemplary customer service skills and sales skills are a must.
• Phenomenal follow-up skills.
• Able to work in a high volume environment and multi-task.
• High energy and positive attitude.
• Professional personal appearance.
• Time management skills needed.
• Must be organized.

Responsibilities

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Skills

Customer service

Sales skills

Follow-up

Time management

Organization

Professional appearance

Positive attitude

Tools

CDK proficiency

Job description

Hawk Chevy Cadillac is seeking a Service Advisor in Joliet, IL to act as the main liaison for customers and service technicians. You will interpret customer needs, drive service sales, and manage expectations for repair timelines in a high-volume dealership environment.

Ideal candidates bring 2+ years of dealership Service Advisor experience, strong customer service and sales capabilities, and proficiency with CDK. Excellent follow-up, energy, and organization are essential to succeed.