Dynamic Service Advisor: Auto Care & Customer Excellence

Hawk Auto; Carol Stream (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision

Life insurance paid by employer

401k Retirement plan & Employer match

Paid Vacation

Paid Personal Days

Paid Holidays

Employee Assistance Program (Family)

Job summary

Hawk Ford of Carol Stream is seeking a Service Advisor to provide exceptional customer service and serve as the contact for automotive repairs. Candidates should possess strong communication skills and thrive in a fast-paced environment.

Responsibilities include consulting customer needs, managing service expectations, and keeping customers informed about repairs. Benefits offered include medical, dental, vision, life insurance, and a 401k plan with employer match.

Qualifications

• Exemplary customer service and sales skills are a must.
• Able to work in a high volume environment and multi-task.
• Professional personal appearance is necessary.

Responsibilities

• Consult and interpret customer needs for the technicians.
• Serve as the primary point of contact for all automotive service matters.
• Continuously keep the customer updated on repair needs and completion times.

Skills

Customer service skills

Communication skills

Time management

Organization

Sales skills

Tools

CDK

Job description

Hawk Ford of Carol Stream is seeking a Service Advisor to provide exceptional customer service and serve as the contact for automotive repairs. Candidates should possess strong communication skills and thrive in a fast-paced environment.

Responsibilities include consulting customer needs, managing service expectations, and keeping customers informed about repairs. Benefits offered include medical, dental, vision, life insurance, and a 401k plan with employer match.