Service Advisor: Elevate Auto Service & Customer Experience

Hawk Chevrolet Cadillac of Joliet; Joliet (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision

Life insurance paid by employer

401k Retirement plan & Employer match

Paid Vacation

Paid Personal Days

Paid Holidays

Employee Assistance Program (Family)

Job summary

Hawk Chevrolet Cadillac of Joliet is seeking a Service Advisor to join our high-volume service department in Joliet, IL, where you will translate customer needs into effective service plans and serve as the primary liaison between customers and technicians.

Ideal candidates bring strong customer service and sales skills, the ability to multitask in a fast-paced environment, and a professional appearance. We offer competitive benefits and a supportive team culture.

Qualifications

• 2+ years of dealership Service Advisor experience is preferred.
• CDK proficiency preferred
• Exemplary customer service skills and sales skills are a must
• Phenomenal follow-up skills
• Able to work in a high volume environment and multi-task
• High energy and positive attitude
• Professional personal appearance
• Time management skills needed
• Must be organized

Responsibilities

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Job description

Hawk Chevrolet Cadillac of Joliet is seeking a Service Advisor to join our high-volume service department in Joliet, IL, where you will translate customer needs into effective service plans and serve as the primary liaison between customers and technicians.

Ideal candidates bring strong customer service and sales skills, the ability to multitask in a fast-paced environment, and a professional appearance. We offer competitive benefits and a supportive team culture.