Service Advisor

Hawk Auto Group; Peru (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision

Life insurance paid by employer

401k Retirement plan & Employer match

Paid Vacation

Paid Personal Days

Paid Holidays

Employee Assistance Program (Family)

Job summary

A leading automotive group in Illinois is seeking an experienced Service Advisor. You will be the primary point of contact for service and repair, requiring exceptional customer service and sales skills. Ideal candidates will have 2+ years of experience and proficiency in CDK. Benefits include medical, dental, vision, life insurance, and a 401k plan with employer matching. Join a fast-paced environment committed to excellence and customer satisfaction.

Qualifications

• 2+ years of dealership Service Advisor experience is preferred.
• Organized and able to work in a high-volume environment.
• Professional personal appearance required.

Responsibilities

• Consult and interpret customer needs for technicians.
• Drive sales through exceptional customer service.
• Manage expectations of service delivery.

Skills

Customer service skills

Sales skills

High energy

Time management

Follow-up skills

Tools

CDK

Job description

Service Advisor

Peru, IL

Hawk Auto is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. Our Hawk Auto Peru location represents Chevrolet, Nissan, and Mercedes-Benz, giving our service department a diverse mix of domestic, import, and luxury vehicles.

As a trusted name in the industry, we are committed to excellence in every aspect of our operations—from sales and service to customer satisfaction and community engagement.

We are currently seeking an experienced, professional, and motivated Service Advisor to join our team. The ideal candidate will have exceptional customer service and communication skills and thrive in a fast-paced dealership environment.

Job Responsibilities:

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Job Requirements:

• 2+ years of dealership Service Advisor experience is preferred.
• CDK proficiency preferred
• Exemplary customer service skills and sales skills are a must
• Phenomenal follow-up skills
• Able to work in a high volume environment and multi-task
• High energy and positive attitude
• Professional personal appearance
• Time management skills needed
• Must be organized

Benefits:

• Medical plans
• Dental plans
• Vision
• Life insurance paid by employer
• 401k Retirement plan & Employer match
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Employee Assistance Program (Family)

Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.