Auto Service Advisor: Customer-Driven & Growth-Focused

Pointstire; Moab (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Pointstire in Moab, Utah is looking for a skilled Service Advisor to join our team. The ideal candidate will manage customer interactions effectively, ensuring a smooth service experience through clear communication.

This role involves understanding customers' vehicle needs, recommending appropriate services, and coordinating with technicians to maintain high levels of customer satisfaction. A background in customer service and automotive knowledge is preferred.

We offer competitive salary and benefits, while fostering a culture of value and respect among our team.

Qualifications

• High School Diploma or equivalent required.
• Technical training in automotive repair preferred.
• Valid driver’s license and acceptable driving record necessary.
• Customer service experience in automotive industry preferred.
• Excellent verbal and written communication skills needed.
• Ability to manage multiple tasks effectively.

Responsibilities

• Act as the primary point of contact for customers.
• Understand and document vehicle concerns accurately.
• Recommend tires and services based on vehicle condition.
• Educate customers on routine maintenance and services.
• Coordinate with technicians and manage service schedules.
• Provide accurate cost estimates for services.

Skills

Customer service

Verbal communication

Time management

Technical understanding

Attention to detail

Education

High School Diploma or Equivalent

Technical or vocational training in automotive repair

Tools

POS software

Microsoft Office

Job description

Pointstire in Moab, Utah is looking for a skilled Service Advisor to join our team. The ideal candidate will manage customer interactions effectively, ensuring a smooth service experience through clear communication.

This role involves understanding customers' vehicle needs, recommending appropriate services, and coordinating with technicians to maintain high levels of customer satisfaction. A background in customer service and automotive knowledge is preferred.

We offer competitive salary and benefits, while fostering a culture of value and respect among our team.