Automotive Service Advisor

Point S Tire and Auto Service; Moab (UT); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Point S Tire and Auto Service in Moab is seeking a Service Advisor who excels in customer service and automotive knowledge. This position involves inspecting vehicles, recommending services, and ensuring customer satisfaction with accurate cost estimates and clear communication.

Candidates must have a high school diploma and ideally some technical training. The role offers a competitive compensation of $20.00 to $30.00 per hour along with opportunities for growth.

Qualifications

• Prior experience in a customer service role preferred, especially in automotive.
• Strong focus on delivering high-quality customer service.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Perform all duties of a Service Advisor.
• Conduct in-depth inspections of customer's vehicles.
• Provide clear explanations of recommended services.

Skills

Customer service

Verbal communication

Written communication

Automotive knowledge

Technical proficiency

Education

High School Diploma or Equivalent

Technical or vocational training

Tools

POS software

Microsoft Office

Job description

Job Summary

Are you ready to join the winning team? At Point S Moab, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Responsive recruiter – Replies within 24 hours.

Benefits

• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Responsibilities

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs.

Company Overview

Are you ready to join the winning team? At Point S Moab, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Compensation: $20.00 - $30.00 per hour

Careers: At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.