Automotive Service Advisor

Point S Moab; Moab (UT); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Free food

Free uniforms

Advancement opportunities

Training & development

Descripción de la vacante

Point S Moab is hiring a Service Advisor to be the primary contact between customers and the service department. You will interpret customer needs, recommend tires and maintenance, and clearly explain work, costs, and timelines.

You will coordinate with technicians, manage service schedules, and follow up on repairs or maintenance to ensure a smooth customer experience. The role emphasizes clear communication, problem solving, and upselling appropriate services while upholding our commitment to

Formación

• High School Diploma or Equivalent.
• Technical or vocational training in automotive repair is a plus.
• Valid driver’s license with acceptable driving record.
• Experience in customer service in automotive industry.
• Strong communication and listening skills.
• Ability to manage multiple tasks and appointments.
• Proficiency with POS and scheduling software.

Responsabilidades

• Perform all duties and skills of a Service Advisor.
• Assess customer needs and recommend tires and services.
• Explain work details, costs, and timeframes to customers.
• Coordinate with technicians and manage service schedules.
• Upsell preventive maintenance and related services.
• Educate customers on tire care and vehicle maintenance.
• Document customer concerns and track repair progress.

Conocimientos

Customer service

Communication skills

POS software

Scheduling software

Automotive knowledge

Multitasking

High school diploma

Driver's license

Educación

High School Diploma or Equivalent

Herramientas

POS software

Appointment scheduling software

Microsoft Office

Descripción del empleo

Benefits:

• Competitive salary


• Free food & snacks


• Free uniforms


• Opportunity for advancement


• Training & development

Job Summary

Are you ready to join the winning team? At Point S Moab, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor


• Understand the skills and processes of Service Technician II (Retail & Commercial)


• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.


• Documenting the customer's concerns and collecting relevant information.


• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.


• Providing clear explanations of recommended tires and/or services, including costs and timeframes.


• Providing customers with accurate cost estimates for proposed tires and/or basic services.


• Scheduling of tires and basic mechanical service


• Higher level of communication with service technicians and customers.


• Suggest preventive maintenance services and upsell additional services when appropriate.


• Educating customers about the importance of routine maintenance.


• Ordering necessary Tires for customers.


• Understanding inventory and ensuring the availability of required tires.


• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent


• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus


• Valid driver’s license and acceptable driving record required


• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.


• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.


• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.


• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.


• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.


• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).


• The ability to upsell services and products based on vehicle condition and customer needs.

Company Overview

Are you ready to join the winning team? At Point S Moab, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.