Chrysler Dodge Jeep Ram Service Advisor

Crowley-Auto-Group; Bristol (CT); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certification

Job summary

Chrysler Dodge Jeep Ram in Bristol, CT is seeking a Major Mechanical Service Advisor to join our service team. You will serve as the primary liaison between customers and technicians, ensuring a positive service experience and efficient workflow.

The ideal candidate will have prior automotive service advisor or customer service experience with strong communication skills. We offer medical, dental, life insurance, 401(k) with company match, paid time off and holidays, and employee discounts.

Qualifications

• Previous automotive service advisor or service writer experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Computer proficiency with dealership management systems.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle service needs and prepare repair orders.
• Communicate service recommendations, estimates, and timelines.
• Coordinate with technicians on progress and completion.
• Explain maintenance recommendations clearly to customers.
• Monitor repair status and inform customers throughout.
• Review repairs with customers and answer questions.
• Assist in achieving service sales and customer satisfaction goals.
• Handle warranty claims, service contracts, and repair documentation.
• Maintain accurate records and comply with dealership policies.

Skills

Customer service

Communication

Multitasking

DMS software

Tools

DMS software

Job description

Major Mechanical Service AdvisorChrysler Dodge Jeep Ram Major Mechanical Service AdvisorLocation: Bristol, CTPay Range: $60,000.00- $95,000.00 per year, based on experience, certifications, and qualificationsBenefits: Medical, dental, Life Insurance, 401(k) with company match, paid time off, paid holidays, employee discounts, training and certification opportunities.OverviewWe are seeking a customer-focused and organized Major Mechanical Service Advisor to join our service team. The ideal candidate will serve as the primary liaison between customers and technicians, ensuring a positive service experience while maximizing efficiency and customer satisfaction.ResponsibilitiesGreet customers promptly and professionally.Listen to customer concerns and accurately document vehicle service needs.Prepare repair orders and communicate service recommendations, estimates, and timelines.Coordinate with technicians regarding diagnostics, repair progress, and completion schedules.Explain maintenance and repair recommendations in a clear, customer-friendly manner.Monitor repair status and keep customers informed throughout the service process.Review completed repairs with customers and ensure all questions are answered.Assist in achieving service department sales, customer satisfaction, and retention goals.Handle warranty claims, service contracts, and repair documentation as required.Maintain accurate records and ensure compliance with dealership policies.QualificationsPrevious automotive service advisor, service writer, or customer service experience preferred.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Basic understanding of automotive systems and maintenance requirements.Computer proficiency and experience with dealership management systems preferred.Valid driver's license and acceptable driving record.Why Join Our Team?We pride ourselves on delivering exceptional customer service and maintaining a positive, team-oriented work environment. If you are passionate about helping customers and enjoy working in the automotive industry, we encourage you to apply today.Equal Opportunity EmployerWe are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.