Chrysler Dodge Jeep Ram Service Advisor

Crowley Automotive Group; Bristol (CT); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certification

Job summary

Crowley Automotive Group in Bristol, CT seeks a Major Mechanical Service Advisor to serve as the primary liaison between customers and technicians, ensuring a positive service experience while maximizing efficiency and customer satisfaction.

The role involves greeting customers, documenting needs, preparing repair orders, communicating estimates and timelines, coordinating with technicians, and explaining repairs clearly to customers. It also supports service sales and retention goals.

Qualifications

• Previous automotive service advisor or customer service experience.
• Strong communication and interpersonal skills.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and communicate service recommendations, estimates, and timelines.
• Coordinate with technicians regarding diagnostics, repair progress, and completion schedules.
• Explain maintenance and repair recommendations in a clear, customer-friendly manner.
• Monitor repair status and keep customers informed throughout the service process.
• Review completed repairs with customers and ensure all questions are answered.
• Assist in achieving service department sales, customer satisfaction, and retention goals.
• Handle warranty claims, service contracts, and repair documentation as required.
• Maintain accurate records and ensure compliance with dealership policies.

Skills

Communication skills

Job description

**Major Mechanical Service Advisor****Chrysler Dodge Jeep Ram Major Mechanical Service Advisor** **Location:** Bristol, CT **Pay Range:** $60,000.00- $95,000.00 per year, based on experience, certifications, and qualifications **Benefits:** Medical, dental, Life Insurance, 401(k) with company match, paid time off, paid holidays, employee discounts, training and certification opportunities**.****Overview**We are seeking a customer-focused and organized **Major Mechanical Service Advisor** to join our service team. The ideal candidate will serve as the primary liaison between customers and technicians, ensuring a positive service experience while maximizing efficiency and customer satisfaction.**Responsibilities*** Greet customers promptly and professionally.* Listen to customer concerns and accurately document vehicle service needs.* Prepare repair orders and communicate service recommendations, estimates, and timelines.* Coordinate with technicians regarding diagnostics, repair progress, and completion schedules.* Explain maintenance and repair recommendations in a clear, customer-friendly manner.* Monitor repair status and keep customers informed throughout the service process.* Review completed repairs with customers and ensure all questions are answered.* Assist in achieving service department sales, customer satisfaction, and retention goals.* Handle warranty claims, service contracts, and repair documentation as required.* Maintain accurate records and ensure compliance with dealership policies.**Qualifications*** Previous automotive service advisor, service writer, or customer service experience preferred.* Strong communication and interpersonal skills.* Ability to multitask in a fast-paced environment.* Basic understanding of automotive systems and maintenance requirements.* Computer proficiency and experience with dealership management systems preferred.* Valid driver's license and acceptable driving record.**Why Join Our Team?**We pride ourselves on delivering exceptional customer service and maintaining a positive, team-oriented work environment. If you are passionate about helping customers and enjoy working in the automotive industry, we encourage you to apply today.**Equal Opportunity Employer** We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.