Auto Service Advisor - Customer Champion (Sundays Off)

Jim McKay Chevrolet, Incorporated; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401(k) with company match

Employee discount

Paid time off

Job summary

Jim McKay Chevrolet, Incorporated in Fairfax, VA is seeking a customer-focused Service Advisor for a high-volume service team. You will bridge customers and technicians, delivering a transparent, quality dealership experience rooted in trust.

In this role, you greet customers, explain repairs, prepare estimates, and keep customers informed while upselling services to enhance vehicle performance. This position is in-person at our Fairfax location.

Qualifications

• Experience as a Service Advisor or in automotive customer service
• Must be 18+ and authorized to work in the United States
• Valid driver’s license and clean driving record
• Strong knowledge of automotive repair and maintenance
• Excellent communication and interpersonal skills

Responsibilities

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services clearly and concisely.
• Prepare accurate service estimates that include labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.

Skills

Customer service

Automotive knowledge

Communication skills

Multitasking

Service management software

Tools

Service management software

Job description

Jim McKay Chevrolet, Incorporated in Fairfax, VA is seeking a customer-focused Service Advisor for a high-volume service team. You will bridge customers and technicians, delivering a transparent, quality dealership experience rooted in trust.

In this role, you greet customers, explain repairs, prepare estimates, and keep customers informed while upselling services to enhance vehicle performance. This position is in-person at our Fairfax location.