Automotive Service Advisor

Jim McKay Chevrolet, Incorporated; Fairfax (VA); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401(k) with company match

Employee discount

Paid time off

Résumé du poste

Jim McKay Chevrolet, Incorporated in Fairfax, VA is seeking a customer-focused Service Advisor for a high-volume service team. You will bridge customers and technicians, delivering a transparent, quality dealership experience rooted in trust.

In this role, you greet customers, explain repairs, prepare estimates, and keep customers informed while upselling services to enhance vehicle performance. This position is in-person at our Fairfax location.

Qualifications

• Experience as a Service Advisor or in automotive customer service
• Must be 18+ and authorized to work in the United States
• Valid driver’s license and clean driving record
• Strong knowledge of automotive repair and maintenance
• Excellent communication and interpersonal skills

Responsabilités

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services clearly and concisely.
• Prepare accurate service estimates that include labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.

Connaissances

Customer service

Automotive knowledge

Communication skills

Multitasking

Service management software

Outils

Service management software

Description du poste

As a proud, family-owned dealership serving the DMV community for over 70 years, we are looking for a driven, customer-focused Service Advisor to join our high-volume service team. In this role, you will serve as the crucial link between our valued customers and our expert technicians, delivering a seamless, transparent, and high-quality dealership experience built on a legacy of trust.

If you thrive in a fast-paced environment, have strong communication skills, and want to advance your career at a premier local dealership, we want to hear from you.

Key Responsibilities:

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services clearly and concisely.
• Prepare accurate service estimates that include both labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.

Requirements:

• Previous experience as a Service Advisor or in a customer service role (automotive industry preferred).
• Must be 18 or older and authorized to work in the United States.
• Valid Driver’s license and clean driving record.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computer systems and service management software.
• Strong problem-solving skills and attention to detail.

Benefits:

• Competitive salary
• Sundays off
• Paid time off
• Paid, on-the-job training
• Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance
• 401(K) with company match
• Full-Time Position
• Employee discount

Ability to Commute:

• Fairfax, VA 22030 (Required)

Work Location:

In person

EEOC statement:

Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.