Automotive Service Advisor

Jim McKay Chevrolet Inc; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sundays off

Paid time off

On-the-job training

Health, dental, vision

Short-term disability

Long-term disability

Life Insurance

401K with company match

Employee discount

Job summary

Jim McKay Chevrolet Inc. in Fairfax, VA is seeking a driven, customer-focused Service Advisor to join our high-volume service team. You will bridge customers and technicians to deliver a transparent, high-quality dealership experience founded on trust.

If you thrive in a fast-paced environment and want to advance your career at a premier local dealership, we want to hear from you. This in-person role offers competitive pay and strong benefits.

Qualifications

• Previous experience as a Service Advisor or in a customer service role.
• Must be 18 or older and authorized to work in the United States.
• Valid Driver’s license and clean driving record.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computer systems and service management software.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services clearly and concisely.
• Prepare accurate service estimates that include both labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.

Skills

Customer service

Automotive knowledge

Effective communication

Multitasking

Tools

Service management software

Job description

As a proud, family-owned dealership serving the DMV community for over 70 years, we are looking for a driven, customer-focused Service Advisor to join our high-volume service team. In this role, you will serve as the crucial link between our valued customers and our expert technicians, delivering a seamless, transparent, and high-quality dealership experience built on a legacy of trust.

If you thrive in a fast-paced environment, have strong communication skills, and want to advance your career at a premier local dealership, we want to hear from you.

Key Responsibilities:

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services clearly and concisely.
• Prepare accurate service estimates that include both labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.

Requirements:

• Previous experience as a Service Advisor or in a customer service role (automotive industry preferred).
• Must be 18 or older and authorized to work in the United States.
• Valid Driver’s license and clean driving record.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computer systems and service management software.
• Strong problem-solving skills and attention to detail.

Benefits:

• Competitive salary
• Sundays off
• Paid time off
• Paid, on-the-job training
• Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance
• 401(K) with company match
• Full-Time Position
• Employee discount

Ability to Commute:

• Fairfax, VA 22030 (Required)

Work Location:

In person

EEOC statement:

Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.