Customer-Focused Automotive Service Advisor | Sundays Off

Jim McKay Chevrolet Inc; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sundays off

Paid time off

On-the-job training

Health, dental, vision

Short-term disability

Long-term disability

Life Insurance

401K with company match

Employee discount

Job summary

Jim McKay Chevrolet Inc. in Fairfax, VA is seeking a driven, customer-focused Service Advisor to join our high-volume service team. You will bridge customers and technicians to deliver a transparent, high-quality dealership experience founded on trust.

If you thrive in a fast-paced environment and want to advance your career at a premier local dealership, we want to hear from you. This in-person role offers competitive pay and strong benefits.

Qualifications

• Previous experience as a Service Advisor or in a customer service role.
• Must be 18 or older and authorized to work in the United States.
• Valid Driver’s license and clean driving record.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computer systems and service management software.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services clearly and concisely.
• Prepare accurate service estimates that include both labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.

Skills

Customer service

Automotive knowledge

Effective communication

Multitasking

Tools

Service management software

Job description

Jim McKay Chevrolet Inc. in Fairfax, VA is seeking a driven, customer-focused Service Advisor to join our high-volume service team. You will bridge customers and technicians to deliver a transparent, high-quality dealership experience founded on trust.

If you thrive in a fast-paced environment and want to advance your career at a premier local dealership, we want to hear from you. This in-person role offers competitive pay and strong benefits.