Auto Service Advisor: Customer-Centric Growth Role

Ken Garff Automotive Group; Cathedral City (CA); On-site; USD 57,000 - 95,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Employee discounts on vehicle purchase

Health, dental, vision insurance

Year-end bonus

Job summary

Ken Garff Honda of the Desert, a Ken Garff Automotive Dealership, is seeking a Service Advisor to greet customers, assess service needs, and provide timely updates and estimates. You will work in a fast-paced environment and leverage a DMS to manage service history and appointments.

The role emphasizes customer service excellence, teamwork, and precise work order processing, with a compensation package that includes base pay, commissions, and incentives.

Qualifications

• Friendly and cooperative demeanor with ability to connect with customers.
• Must be motivated, patient, and a cooperative team worker.
• Analytical and precise in completing service estimates and work orders.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results.
• Ask questions to identify service needs and upsell when appropriate.
• Review completed work and collect payments.
• Utilize DMS to look up service history and schedule appointments.

Skills

Relationship building

Customer service

Communication skills

Team player

Adaptability

Tools

DMS software

Job description

Ken Garff Honda of the Desert, a Ken Garff Automotive Dealership, is seeking a Service Advisor to greet customers, assess service needs, and provide timely updates and estimates. You will work in a fast-paced environment and leverage a DMS to manage service history and appointments.

The role emphasizes customer service excellence, teamwork, and precise work order processing, with a compensation package that includes base pay, commissions, and incentives.