Service Advisor: Customer-First, Growth-Driven

Ken Garff; Sandy (UT); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation with 401(k)

Medical, dental, vision, disability, A

Wellness time off, holidays, Personal

Year-end bonus program (Garff Giveback

Employee discounts on vehicle purchase

Job summary

Ken Garff Automotive Group is seeking a Service Advisor to greet customers and assess service needs, providing updates and estimates while coordinating with the team to ensure high-quality work. You will communicate clearly, manage repairs, and ensure customer satisfaction in a fast-paced dealership environment.

The role emphasizes strong interpersonal skills, precise work, and a commitment to our values. Competitive compensation and a comprehensive benefits package accompany this opportunity.

Qualifications

• Friendly and cooperative demeanor; quick to connect with others.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Analytical and accurate, capable of precise work.

Responsibilities

• Greet customers promptly and professionally.
• Provide excellent service by listening to inquiries, identifying needs, resolving concerns, and selling services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer calls promptly, courteously, and satisfy inquiries.
• Review completed work and recommendations and collect payments from customers.
• Proficient knowledge in Dealer Management System (DMS) and essential software to look up service history, schedule appointments, enter repair orders, and manage information.

Skills

Friendly demeanor

Relationship building

Motivated and patient

Analytical and precise

Job description

Ken Garff Automotive Group is seeking a Service Advisor to greet customers and assess service needs, providing updates and estimates while coordinating with the team to ensure high-quality work. You will communicate clearly, manage repairs, and ensure customer satisfaction in a fast-paced dealership environment.

The role emphasizes strong interpersonal skills, precise work, and a commitment to our values. Competitive compensation and a comprehensive benefits package accompany this opportunity.