Automotive Service Advisor

Ken Garff Automotive Group; Long Beach, Signal Hill (CA, CA); On-site; USD 39,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Wellness Time Off

Health insurance

Annual company-wide bonus program

Vision insurance

Employee discounts

Job summary

Ken Garff Automotive Group is seeking an experienced Service Advisor to join Long Beach Honda in a fast-paced dealership environment. You will welcome customers, understand concerns, and guide service needs with clear estimates and status updates.

Ideal candidates bring 2+ years in a new-car service advisory role, excellent communication, organizational skills, and a collaborative mindset to support a high-volume service operation. Benefits include performance bonuses and comprehensive coverage.

Qualifications

• 2+ years of Service Advisor experience in a new car dealership.
• Friendly, approachable, and customer-focused.
• Strong communication and relationship-building skills.
• Motivated team player who enjoys a fast-paced environment.
• Organized, detail-oriented, and committed to delivering an exceptional customer experience.
• Comfortable using dealership software and technology to manage service operations.

Responsibilities

• Welcome customers and create a positive service experience.
• Listen to customer concerns and recommend appropriate services.
• Communicate repair recommendations, estimates, and vehicle status updates.
• Answer customer calls and inquiries professionally and efficiently.
• Review completed repairs, explain recommendations, and process payments.
• Maintain accurate repair orders and service records using dealership systems.
• Promote customer satisfaction and encourage feedback through surveys.

Skills

Service advisor experience

Customer-focused

Communication skills

Team player

Organized

Tools

Dealership software

Job description

At Ken Garff Automotive Group, we're doing things differently. We've built a culture centered on respect, integrity, growth, humility, and teamwork, and our employees are proud to be part of it. If you're looking for more than just a job and want a career with a company that values people, supports growth, and believes in making a difference, we'd love to meet you. Long Beach Honda is looking for an experienced Service Advisor who enjoys helping customers, building relationships, and thriving in a fast-paced environment.

What We're Looking For

• 2+ years of Service Advisor experience in a new car dealership
• Friendly, approachable, and customer-focused
• Strong communication and relationship-building skills
• Motivated team player who enjoys a fast-paced environment
• Organized, detail-oriented, and committed to delivering an exceptional customer experience
• Comfortable using dealership software and technology to manage service operations

Why You'll Love Working Here

• Competitive compensation with performance-based bonuses
• Average yearly earnings: $38,500-$125,000+ (base wage plus commissions/bonuses)*
• * 401(k) with company match
• Wellness Time Off, paid holidays, and a Personal Purpose Day
• Medical, dental, vision, life, disability, and AD&D insurance
• Health Savings Account, Flexible Spending Account, Employee Assistance Program, and wellness resources
• Mental health support and diabetes management programs
• Parental leave stipend
• Annual company-wide bonus program (Garff Giveback)
• Employee discounts on vehicles, service, parts, and more
• *Compensation is based on skills, experience, training, performance, and applicable incentives.

What You'll Do

• Welcome customers and create a positive service experience
• Listen to customer concerns and recommend appropriate services
• Communicate repair recommendations, estimates, and vehicle status updates
• Answer customer calls and inquiries professionally and efficiently
• Review completed repairs, explain recommendations, and process payments
• Maintain accurate repair orders and service records using dealership systems
• Promote customer satisfaction and encourage feedback through surveys

Why Ken Garff?

We may look like other dealerships on the outside, but it's what happens inside that makes us different. We believe our people are our greatest asset, and we succeed by listening, supporting one another, and building trust with our customers and teammates.

If you're ready to join a team that values your contributions, invests in your growth, and believes great service starts with great people.

#INDOTHER

You're in for a great ride (excuse the car metaphor)

We're not your standard dealership or group of dealerships and we're pretty proud of that. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.