Dynamic Auto Service Advisor - Customer Care & Growth

Ken Garff Automotive Group; Ankeny (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k match

Wellness PTO

Personal Purpose Day

Health Insurance

Employee discounts

Year-end bonus

Job summary

Ken Garff Automotive Group is seeking a Service Advisor to greet customers, listen to needs, and provide timely updates and estimates. You will leverage DMS tools to access service histories, schedule appointments, and manage repair orders while delivering exceptional customer care.

The role emphasizes accurate communication, teamwork, and a willingness to support a fast-paced dealership environment across our Ken Garff network. Medical, PTO, and retirement benefits are available.

Qualifications

• Friendly, cooperative demeanor and ability to connect with customers.
• Analytical and precise in handling service updates and estimates.
• Strong communication and teamwork to support a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Listen to inquiries, identify service needs, and upsell appropriate services.
• Provide updates, estimates, and inspection results to customers.
• Answer calls courteously and address inquiries to satisfaction.
• Review completed work, discuss recommendations, and collect payments.

Skills

Customer Service

Relationship Building

Communication

Attention to Detail

Team Player

Tools

DMS software

Job description

Ken Garff Automotive Group is seeking a Service Advisor to greet customers, listen to needs, and provide timely updates and estimates. You will leverage DMS tools to access service histories, schedule appointments, and manage repair orders while delivering exceptional customer care.

The role emphasizes accurate communication, teamwork, and a willingness to support a fast-paced dealership environment across our Ken Garff network. Medical, PTO, and retirement benefits are available.