Competitive Pay & 401k — Service Advisor

Ken Garff Automotive Group; Culver City (CA); On-site; USD 96,000 - 156,000; Full time

Benefits offered by this job

Wellness Time Off

401k with company match

Year-end bonus

Employee discounts

Job summary

Ken Garff Automotive Group’s Culver City Honda is seeking a Service Advisor to greet customers, assess service needs, provide estimates, and coordinate repairs with a friendly, patient, and detail‑oriented approach.

You will use our Dealer Management System to schedule appointments, review work, and communicate updates. The role offers a competitive compensation package with 401(k), benefits, and a year‑end bonus.

Qualifications

• Friendliness and cooperative demeanor.
• Ability to connect with customers and build relationships.
• Strong customer service focus and communication skills.
• Analytical and precise in handling service requests.

Responsibilities

• Greet customers promptly and professionally.
• Listen to inquiries, identify service needs, resolve concerns, and upsell when appropriate.
• Provide updates, estimates, and inspection results in a timely manner.
• Answer phone calls courteously and satisfy inquiries.
• Review completed work and collect payments; manage payments.

Skills

Friendliness

Relationship-building

Customer service

Analytical thinking

Teamwork

Patience

DMS

Tools

DMS

Job description

Ken Garff Automotive Group’s Culver City Honda is seeking a Service Advisor to greet customers, assess service needs, provide estimates, and coordinate repairs with a friendly, patient, and detail‑oriented approach.

You will use our Dealer Management System to schedule appointments, review work, and communicate updates. The role offers a competitive compensation package with 401(k), benefits, and a year‑end bonus.