Auto Service Advisor — Customer‑Centric Expert

hendrick; Austin (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

BMW of South Austin is seeking an experienced service advisor to help customers identify and document service, maintenance, and repair needs. You will work with technicians to determine required work and schedule it efficiently.

You will explain estimates, discuss recommended services, and uphold dealership standards while maintaining a clean and safe work area. Strong communication and customer service skills are essential for success.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify required maintenance with the customer and technician.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute costs of parts and labor to restore vehicle condition.
• Enter itemized estimates on service orders and explain them to customers.
• Schedule appointments with customers.
• Maintain CSI at or above company standards.
• Maintain a clean, organized, and safe work area.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Automotive knowledge

Education

High School Diploma

Tools

Dealership Management System

Web-based applications

Job description

BMW of South Austin is seeking an experienced service advisor to help customers identify and document service, maintenance, and repair needs. You will work with technicians to determine required work and schedule it efficiently.

You will explain estimates, discuss recommended services, and uphold dealership standards while maintaining a clean and safe work area. Strong communication and customer service skills are essential for success.