Automotive Service Advisor: Customer Care & Repairs

Hendrick Automotive Group; Austin (TX); On-site; USD 40,000 - 68,000; Full time

Job summary

Hendrick Automotive Group seeks an enthusiastic Service Advisor in Austin, TX. You will work with customers and technicians to identify needed maintenance, advise on services, and schedule appointments, ensuring accurate estimates and a smooth service experience.

Excellent interpersonal and organizational skills are essential, with the ability to focus on customer satisfaction and dealership standards across the service department.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Automotive Group seeks an enthusiastic Service Advisor in Austin, TX. You will work with customers and technicians to identify needed maintenance, advise on services, and schedule appointments, ensuring accurate estimates and a smooth service experience.

Excellent interpersonal and organizational skills are essential, with the ability to focus on customer satisfaction and dealership standards across the service department.