Auto Service Advisor: Customer Care & Sales

Telle Tire & Auto Service Inc; Enterprise (AL); Vor Ort; USD 50.000 - 65.000; Vollzeit

Zusammenfassung

Telle Tire & Auto Service Inc in Enterprise, AL is seeking an Automotive Service Advisor to consult with customers, review service history, and document repair orders accurately. This role emphasizes clear communication, precise documentation, and a proactive approach to repairs.

You will set expectations, provide cost estimates, coordinate with technicians and parts, and help maximize productivity while delivering excellent customer service.

Qualifikationen

• High school diploma or equivalent is required.
• 2+ years of customer service experience; service advisor/writer preferred.
• Knowledge of automotive service, maintenance and repairs; MS Office; basic math.

Aufgaben

• Utilize service history and guides to recommend services and repairs.
• Provide customers with complete written cost estimates.
• Communicate realistic promise times and set expectations.
• Obtain customer signatures on repair orders and ensure proper documentation.
• Adhere to warranty policies and procedures.
• Document customer concerns and requests on repair orders.
• Coordinate with team leaders about incoming work for efficient workflow.
• Review inspection reports and manage technician time efficiently.
• Monitor progress and inform customers of changes to estimates or time.
• Obtain proper authorization before additional repairs.
• Explain completed work and charges clearly to customers.
• Support service department by scheduling and ordering parts.
• Collaborate with vendors and Parts Department for timely parts.
• Maintain a clean, safe, and organized work environment.
• Maintain professional appearance and respect colleagues.
• Comply with regulations.
• Provide excellent written and oral communication.

Kenntnisse

Excellent customer service

Sales skills

Strong communication

Leadership

Organizational skills

Willingness to train

Good driving record

Ausbildung

High school diploma or equivalent

Tools

MS Office

Basic mathematics

Jobbeschreibung

Telle Tire & Auto Service Inc in Enterprise, AL is seeking an Automotive Service Advisor to consult with customers, review service history, and document repair orders accurately. This role emphasizes clear communication, precise documentation, and a proactive approach to repairs.

You will set expectations, provide cost estimates, coordinate with technicians and parts, and help maximize productivity while delivering excellent customer service.